Remote Customer Service Representative Salary
Salary ranges from minimum wage to $20 an hour, plus benefits. However, if you’re bilingual or willing to go for supervisory positions, you can earn considerably more. Many jobs also qualify for performance bonuses. The company has more than 20,000 remote workers worldwide. However, a few of the companies that enlist independent contractors for customer service jobs provide a few safeguards in their contracts.
- And besides a quiet space, a fast internet connection and a decent computer, there are few requirements for these jobs.
- And while some expect customer service experience, other customer-facing positions — such as a previous job in retail sales or telemarketing — are usually good enough.
- Say goodbye to the hassle of crafting job descriptions.
- For instance, the contract might say that you’re paid for “engaged minutes” but that you’d be paid for at least 30 of the 60 minutes in your shift, engaged or not.
- Interested in finding a job as a remote customer service agent?
- Want to work around an irregular school schedule — or small kids?
- But employee positions typically pay better, come with benefits, and still allow working from home.
- The final three are independent contractor sites.
The final three are independent contractor sites. We’ve included in these one well-advertised site that we suggest you avoid. Know that most independent contractor sites pay by the minute, so their “hourly” pay equivalents should be viewed with a grain what is remote customer service of salt. Moreover, while few freelance platforms will pay by the hour for training, some offer education “stipends” that compensate workers for at least a portion of the time spent. Representatives typically earn between $10 and $20 per hour.
What does a Remote Customer Service Agent Do?
The site also does not provide education stipends to complete required training. Pay rates range from 25 cents to 45 cents per minute, which theoretically pushes top pay to $27 hourly. However, because of the potential for significant unpaid time, you should view the hourly pay equivalents as only an estimate.
But, be aware that if you live in states with strict labor laws, including California and New York, pay-by-the-minute schemes don’t fly. Most of these platforms will reject your application to avoid running afoul of state laws. Although the jobs are remote, labor laws apply to all state residents. That said, potential customer service representatives need to be careful.
Average Customer Service Representative (CSR) Hourly Pay
Many freelance customer service jobs pay by the “productive” or “engaged” minute. That means you’re paid for the time you spend on a call or responding to someone’s chat message — but not when you’re sitting at your desk waiting to get calls or messages. And, yet, you’re generally required to stay available during the hours you selected regardless. The job duties of a remote customer service agent can vary depending on the employer.
Google “remote customer service jobs” and you’ll get hundreds of thousands of hits. But the jobs that pay well and offer benefits — or that are wildly flexible — are a bit harder to find. Many employers require only a high school degree or equivalent, although a college degree may be required in some cases. Proficiency with computers and basic technology is usually a must to handle email, live chat, and other communication platforms.
Browse Related Job Categories With Customer Service Representative I
Generally, the companies that they work through connect customer service representatives with dozens of large companies. Reps get to choose the type of company they want to work with and whether to represent just one company or several. Then they choose from the hours offered by the firms.
Your job may entail fielding complaints, providing details about the services or products your organization offers, and being able to work independently and with minimal supervision. By and large, you’ll earn more as an employee, particularly when factoring in the value of benefits. The contract positions are advisable only when flexibility is your primary goal. If you’re considering a customer service job that pays by the minute, be sure to read the contract and see if it has these safeguards. AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
If you have strong views and like to share them, you don’t have to limit yourself to social media diatribes. Depending on the industry and company, a second language may be an invaluable asset if the employer has a global customer base. Our job description management tool- JobArchitect streamlines your job description process. Say goodbye to the hassle of crafting job descriptions.
That’s because there are two ways to hire customer service reps — as employees or as freelancers. However, they often have to deal with unattractive contract terms that could cause them to get paid for only a portion of the time they work. If you’re willing to take any customer service job, you’ll have no trouble finding work.